This Privacy Policy ("Policy") explains how Eleven Labs Inc. ("we", "our", or "us") processes Personal Data of individuals who use our services, including our platform, websites (e.g., elevenlabs.io), applications, and other online services (jointly, the "Services"). This Policy also explains your rights and choices about how we use your Personal Data, including how you can access or update certain information about you. In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. Our use of that data is governed by our customer agreements. If you choose to create an AI voice clone of your voice, please see our Voice Processing Notice in Section 6, below, for specific information about how we collect, use, disclose, retain, and destroy your Voice Data used in connection with our voice modeling services.
- Categories of Personal Data We Collect:
(a) Personal Data You Provide to Us.
Contact Details. When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
Text Input. We process any text or other content that you choose to share with us in order to generate synthetic audio clips reading your text, as well as any Personal Data that you may decide to include in your text.
Audio Recordings. We collect any audio recordings of your voice that you choose to share with us, which may include Personal Data, to be able to create a voice model that can be used to generate synthetic audio sounding like your voice. You are able to use your voice model to generate synthetic audio sounding like your voice. If you choose to make your voice model available in the Voice Library, other users will be able to generate synthetic audio sounding like your voice, and we will generate a sample synthetic audio for other users to preview how the voice will sound. We may also collect additional audio recordings from you to be able to verify that it is your voice featured in the audio recording you provided.
Profile Information. When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice. The profile information you provide will be viewable by other users of our services.
Communications. If you contact us directly or express interest in using our services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor Stripe collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here.
(b) Personal Data We Collect Automatically From You and/or Your Device.
Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
Device Information. We receive Personal Data about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. We receive Personal Data about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
The information collected via Cookies may include information such as unique identifiers, system information, your IP address, web browser, device type, and the web pages that you visit just before or just after you use the Services, as well as information about your interactions with the Services, such as the date and time of your visit, and where you have clicked.
Strictly Necessary Cookies. Some Cookies are strictly necessary to make our Services available to you, for example, to provide login functionality or to identify bots who try to access our website. We cannot provide you with the Services without this type of Cookie.
Analytics Cookies. We also use Cookies for website and app analytics purposes in order to operate, maintain, and improve our Services. We may use our own analytics Cookies or use third-party analytics providers to collect and process certain analytics data on our behalf. In particular, we use Google Analytics to collect and process certain analytics data on our behalf. Google Analytics helps us understand how you engage with our Services. You can learn about Google's practices by going to
https://www.google.com/policies/privacy/partners/
Marketing Cookies. We and our third-party partners use Cookies to help us and our advertisers show you relevant advertising, as well as to present ads to you on sites that are not owned or operated by us to promote our services, articles or events. The cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously re-appearing.
(c) Personal Data We Collect from Third Parties
Information from Third-Party Sites.We collect publicly-available information from third-party sites to enable the training of our models and systems.
Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Data about you from such third parties, such as your name, email address, username, and profile picture.
In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services. We will tell you if providing the Personal Data is required by law or under a contract and what are the consequences of failing to provide it. - Purposes and Legal Basis for Processing: Depending on the country in which you are located, we will only process your Personal Data based on a valid legal ground. The table below describes the purposes for which we process your Personal Data and the legal grounds.